BIS3324 – Le13 (26April2016)

  1. Contents
    1. SAM (Strategic Alignment Model)
    2. Consensus <-> alignment
      1. Business strategy: eg. market share 40% -> new product / service / innovative, cost leadership;
      2. IT strategy
      3. Levels of Strategy and Infrastructure: functional processes / procedures; administrative structure / skills (functional);
      4. Competency based : technical; decision making; communciation; team work; innovation; resilence;
      5. Strategy Alignment models
        1. Perspective 1: IT acts on business infrastructure; no IT strategy involved;
        2. Perspective 2: IT acts on Business strategy, eg. Outsourcing;
        3. Perspective 3: IT strategy affecting Business strategy, eg. Consultancy;
        4. Perspective 4: IT s
    3. PPT of <Organizational culture & Change management>
      1. organizational culture:
      2. 壹田 文化: 幫助別人成功 / 大部份員工都不是很聰明, 如何激勵及發掘其潛能 / 地震去熊本市協助及報導;
      3. Forces for change:
        1. environmental forces
        2. internal forces
      4. Resistance to change
  2. Assignment
    1. including <Strategy Alignment models>;
    2. <Consensus>
      1. IT – Business models
      2. General alignment practices, eg. workshops, business people as IT heads;
  3. References
  4. Follow-ups
    1. Traditional IT – react to needs / passive to services;
    2. Update trend – technological sharing / bring in insights / introducing practices;
BIS3324 – Le13 (26April2016)

BIS3324 – Le8 (23March 2016)

  1. Contents:
    1. Contrasting views of change management
      1. Company approach
      2. Personal approach
      3. Field Force Analysis (Google)
        1. Add in pairs project
          1. Views of employers and customers
          2. Views of empolyees
    2. Wk13 PPT – IS development – A catalyst for change
      1. Organizational impact
      2. Market impact
      3. Personal impact
    3. Hot topics of IT
      1. Big Data
      2. IoT
      3. Video:
        1. <ThyssenKrupp – Giving cities a lift with the Internet of Things>: https://www.youtube.com/watch?v=SGXTWLQ76jI – predictive maintenance and preactive measures;Microsoft Azure Machine Learning;
        2. <SAP and Vuzix bring you the future of Field Service>: https://www.youtube.com/watch?v=UlpGDrSmg38 ;Remote field order handling; virtual reality;3D knowledge manual / guidance;
  2. References
  3. Follow-ups
    1. File server alerting file type of locky;
    2. Keywords searching:
      1. block customized file type in file sharing
      2. File Server Resource Manager
    3. Draft reviews of p.237 & p.240
    4. Final presentation (Max. 15 slides for 10 minutes)
      1. Screen / solution diagram with flows
      2. tangible and intangible cost
    5. Next lesson with Final draft of group assignment;
      1. Checklist with submission;
      2. Task allocation plan/table
      3. Submission Checklist
      4. Submit soft (CD-ROM) and hard copy;
      5. Completed Self assessment form;
BIS3324 – Le8 (23March 2016)

BIS3324 – Le7 (15/3/2016)

  1. Contents
    1. Youtube <Cisco Change Mangement Training Video>
      1. Cisco change roadmap
      2. 3 phases: prepare -> implement -> manage it;
      3. change to one-man-band reporter -> more opportunities
        1. form a team
      4. Comparing Kotter’s eight steps to 3-steps-approach (Lecture 12 ppt):
        1. Prepare: 1-Establish a sense of urgency / 2-Form a powerful guiding coalition / 3-Create a vision / 4-Communicate the vision;
        2. Implement: 5-Empower others to act on the vision / 6-Plan for and create short term wins;
        3. Manage: 7-Consolidate improvements – more change / 8-Institutionalise the new approach;
      5. Encourage and push by powerful guys;
      6. Success case in specific department / subsidiary…;
      7. Application of Change: Environmental Levy Scheme on Plastic Shopping Bags – http://www.epd.gov.hk/epd/psb_extension/en/
  2. Comments of our presentation
    1. Contents
      1. False <Threat to new entrants> in Five Forces analysis
      2. Revise wordings in <Weakness> in SWOT analysis
    2. Styles
      1. Improve expression phases for ideas
      2. Fonts are too small
      3. Too much wordings -> boring presentation
      4. Lack of visual aids
      5. Lack of conclusions among slides, eg. key points / conclusion;
    3. Thus, point above leads low grading for final report presentation;
  3. Next-time improvement
    1. Fewer wordings with larger fonts;
    2. Visual Aids: eg. Five forces / SWOT /
    3. Conclusion among slides;
    4. Better ideas and wordings (summary of findings / SWOT / Porter 5 forces) collaboration by a leader
  4. Follow-ups
    1. Update wording in Alex’s works;
    2. Suggestions on summary of  findings -> Challenges;
    3. Add 2-3  questions to Q&A;
    4. Add tangible and intangible cost-benefits;
BIS3324 – Le7 (15/3/2016)

BIS3324 – Le6 (8Mar2016)

  1. Content (Wk11 lecture notes – Understanding Change (An analysis of change))
    1. Change request in system VS change management in corporate environment;
    2. professional team practices – vision introduction / training to users;
      1. Not effective to drive change by IT (as not enough buy-in gained);
      2. Senior levels could adopt changes easier than foundation levels;
      3. Company events organizing for personal development;
    3. Definition / motives / scenarios;
    4. examples of implementation plastic bag tax by HK government
      1. advertisement / vision sharing / statistics exploring
    5. Protocol of change management:
    6. What is change? Change is
      1. Samples of job rotation every 2 years;
      2. Identify if positive attitude exist from the targets; then, coach the targets to positive attitude;
      3. Embrace change in daily life, such as cross field qualification achieving;
      4. Slogan of ‘Change‘ by presidential selection event of Obama;
      5. Inequitable nature of organizational change”Empowering the disenfranchised is an important aspect of well managed change“, such as open for discussion / negotiation / fine-tuning;
      6. Moving from one state to another: consider human and organization aspects;
      7. Rule 1 of good change management:
        1. everyone feels like Victor;
        2. Effected by Victor or influenced by Victims;
        3. Change / No change VS  + / -;
        4. Video <Overcoming resistance to change – Isn’t it obvious?>
          1. Four dimensions of changes: gold (change +) / mermaid (no change +) / hurt (change -) / alligator (no change -) / ;
  2. WK12 lecture note (Contrasting views of changes)
    1. Eight steps to change – Kotter
      1. eg. 1 month stay in Mainland – to sell – firstly, win for 1 month of stay of loss at 1 year of stay;
      2. Human approach – Satir Change Model
      3. Model: Five stages of Grief – by Kubler-Ross:
        1. assess the top / bottom / change points; destroying others or self…;
        2. samples for elaboration;
        3. applicable for coaching team;
  3. Project 2: study change project management in a company;
  4. Group report (p.240)
    1. interview Q&A
    2. SWOT
    3. project plan
  5. Interim presentation
  6. Lesson learned:
    1. Change management / assessment;
    2. personal -> organization;
    3. ***ERP implementation partnership with PMC;
    4. standardize Stock take KPIs by ERP reports;
  7. Maybe class cancellation next week;
BIS3324 – Le6 (8Mar2016)

BIS3324 – Le5 (1Mar2016)

l

  1. Case Study – Vtech – Video Watch and Web site
    1. Q&A
      1. Strategic Environment
        1. Its product / services / supply chain:
          1. tailor existing latest technology to produce new products; but not R&D;
        2. Competitor
        3. How competitive
        4. Long term challenges and issues
      2. Mission / Vision (https://www.vtech.com/en/about-us/brand-mission-strategy/) – keywords: innovative, high quality, minimize impact to environment;
        1. What are they?
          1. Mission: electronic learning, education toys,
        2. how to communication: board, meeting, training
        3. what are the associate plan / practice / scheme to deal with the long term issues: strategy and its execution,
          1. R&D, Human resources, marketing and R&D hardware, matching partners in different countries;
          2. R&D Committee, positioning in technology market,
          3. Competitive edge:
            1. understanding about customers (kids), communication with customers,
            2. Low selling price hits competitors;
            3. Management: division of authority between international branches; branches could decide local marketing, sales and accounting operations; technology strategy by head office;
            4. Internal share scheme;
            5. High production efficiency, DongGuang Factory;
            6. Close motherboard and computer manufacturing in 1996; as lower competitive advantage in supply chain;
        4. Strategy: new market eg. South America / Mexico / China…
        5. New factory with high production capacity;
      3. Strategy:
        1. Product Innovation: R&D commitment and steering committee, Investment in expertise;
        2. Operational Excellence: Cost leadership
        3. Gain in Market Share: Well understand customer need;
        4. Geographical expansion: China, Mexico, India
        5. IT will take part in executing strategies above; such as system software…
        6. Dark side: server data breach
  2. Content
    1. Strategic Alignment
      1. Strategic Alignment Model (SAM)
        1. **IT roles: support / bring in new process or value /
          1. Operation role (strategic execution): Business strategy -> Business Infrastructure -> IT infrastructure; eg. IT department like chef and under admin department; drive by business users; easy to budget control and cost control; lack of utilization of technology; low value of IT;
          2. Technology transformation: Business strategy -> IT strategy -> IT Infrastructure; interface with management;
          3. Competitive potential: IT strategy -> Business strategy -> Business Infrastructure; operational department is willing to change as redesigning the internal processes; IT familiar with business operations;
          4. Service Level: IT strategy -> IT infrastructure -> business infrastructure;
  3. Follow-ups:
    1. Identify IT strategies (outsource / in-house develop) to support Business strategies?
    2. mindsets / framework in developing / transforming to technology transformation perspective; Gain business knowledge;
    3. ERP – selling best practices – drive changes to operational department; attitude about acceptance of changes;
    4. portion of Strategic environment in assignment 1:
      1. Product / services / supply chain / how competition / long term challenges / mission and vision / how to communicate / what are the associate plan / practice  / scheme to deal with long term issues;
    5. Interim presentation ~10 slides;

 

BIS3324 – Le5 (1Mar2016)

BIS3324 – Le3 (16Feb2016)

  1. Lecture Content
    1. SWOT analysis (Note p.135)
      1. Case study: McDonald’s operation philosophy
        1. Positioning: Fast / Quality delivery / fair price
        2. Delivery services
      2. Challenging at Strategy Formulation;
  2. Seminar – Discussion about group report
    1. Marking scheme on Note p.250;
    2. Methodology introduction by samples;
      1. Good methodology writing with structured format (tools mentioned) as sample 3;
    3. Heavy weighing at strategic environment analysis;
  3. Meeting with group
    1. Alan agree our project direction at IS of property agency;
    2. Deliverable next week: Interview Q&A, SWOT analysis, Port Five Forces analysis, Outsourcing Strategy materials (all in point form)
BIS3324 – Le3 (16Feb2016)